Article 1 Introduction


1.1 For the sake of clarity of the document I have chosen the “I” form. Where it says 'I' or 'my', it refers to the company Navigate on Trust.



- Navigate on Trust: Navigate on Trust is listed in the trade register of the Chamber of Commerce under the name Studio Abound, Navigate on Trust and number 7356091.
- Services: All services that can be purchased from Navigate on Trust, such as but not limited to: online programs, live meetings, 1-on-1 sessions, meditations, coaching (trajectories) and events.
- Written: Both in writing and by e-mail.

- VAT number: NL001953435B20
- Contact details: Address: Eerste Atjehstraat 2D, 1094KL, Amsterdam. E-mail: fenjasepers@gmail.com


Article 2 Conditions for online courses and programs


2.1 In my programs I share my knowledge, experience and tools. In addition to following the program, you must reserve sufficient time for the assignments yourself. I can’t guarantee that following my program to significant successes. However, I will make every effort to ensure that you have the right tools to successfully follow and complete my programs. And I will be there for each client within the duration of the program. The support I offer depends on which program, service, or package you purchase.


Article 3 Coaching conditions


3.1 The agreement entails a best efforts obligation from me, and not an obligation of result. I will make every effort to achieve a positive result, but cannot guarantee that this result will be achieved. In the execution of the agreement, the execution will be done in a manner that may be expected of any reasonably acting and competent coach.


Article 4 Payment


4.1 Payment is made via the webshop or directly with Navigate on Trust when purchasing a program, session, product or trajectory. The participant will receive an invoice for this. If installments are possible, a participant agrees by making the first installment payment that Navigate on Trust may automatically or manually collect subsequent installments. If payment is made in installments, the obligation to pay remains even after completion of the program.


4.2 If you are behind with your payment obligation, I reserve the right to block your access to the course and/or program until you have paid the relevant term(s).

4.3 Offers, prices or quotations do not automatically apply to future programs or quotations.


Article 5 Cancellation


5.1 You can cancel your participation no later than 14 (fourteen) days after the start of the program or trajectory, provided you can demonstrate a valid reason. As a courtesy, we will refund 40% of the course fee. You can cancel by sending an email to fenjasepers@gmail.com. If a refund applies, you will be refunded it as soon as possible. After cancellation you must hand in all the received course materials.

5.2 After the 14 (fourteen) day period it is no longer possible to cancel participation in the course and/or program and you must pay the full participant fee. You explicitly agree that article 7:408 paragraph 1 of the Dutch Civil Code does not apply and that premature termination is not possible.

5.3 Meditation(s) and audiofiles are delivered digitally and cannot be exchanged and/or refunded.

5.4 Tickets purchased for a Navigate on Trust live event cannot be cancelled. Here I invoke the law 'distance selling' - exceptions.


Article 6 Intellectual property / use of materials


6.1 I own the intellectual property rights of the texts and materials of the program. You may use the materials during and after the program. It is not allowed to share this with third parties, unless I have given written permission for this.
6.2 It is not permitted to sell the acquired knowledge commercially or to include it in your own program, unless I have given written permission for this.


Article 7 Materials and licenses


7.1 I strive to keep all the materials accessible online to my participants for the duration of the purchased program or course, but I cannot guarantee this. If I am going to remove the materials, or move them to a different URL, I will always inform you 3 (three) months in advance by e-mail so that you are able to download or save them in another way. I will always send this message to the last email address you provided to me. Failure to provide a new email address is at your risk.


Article 8 Complaints


8.1 If you are dissatisfied with the program or any part of the program or with my support, you must let me know as soon as possible by sending me an email. I will then receive a description of the complaint that is as clear as possible, so that I have the opportunity to respond and, if the complaint is justified, to rectify it. I cannot handle a complaint that is not clearly defined.

8.2 Complaints must be reported to me within 14 days of following a specific part of the program. If you report the complaint later, you are no longer entitled to repair, replacement or compensation.

8.3 Complaints submitted will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, an answer will be given within the period of 14 days with a notification of receipt and an indication when a more detailed answer can be expected.

8.4 Even if you send a complaint, your obligation to pay will continue to exist.


Article 9 Liability


9.1 Except for intent or willful recklessness, my total liability due to a shortcoming or demerit in the fulfillment of the agreement, or for any other reason, is limited to a compensation for direct damage up to a maximum of the amount of the price stipulated for that agreement, excluding VAT.

9.2 Liability for indirect damage, such as; consequential damage, lost of profit, lost of savings, reduced goodwill, damage due to business interruption, etc. is excluded.

9.3 In the event of an accountable demerit or shortcoming, you must first give me written notice of default, with a reasonable period of time, so that I am able to fulfill my obligations, or to correct any errors, or to limit or eliminate damage.


Article 10 Privacy


10.1 I take the privacy of my participants seriously and I only use your personal data in the context of my services. I comply with the legal rules regarding the Protection of Personal Data.


Article 11 Other


11.1 Deviations from these General Terms and Conditions only apply if they have been agreed in writing between you and me.

11.2 If one or more conditions or clausules in these General Terms and Conditions are wholly or partially invalid or should be annulled, the other conditions or clausules of these General Terms and Conditions will remain fully applicable. We will then consult to agree on new conditions to replace them, taking into account the purpose and intent of the original conditions or clausules as much as possible.

11.3 In writing is also understood writing by e-mail.


Article 12 Disputes


12.1 In the event of any disputes, we will always do our best to resolve the dispute among ourselves before submitting a dispute to the court.

12.2 If we cannot reach an agreement, we will submit disputes to the court.


Article 13 Applicable law


13.1 This agreement is governed by Dutch law.


Article 14 Amendment of the terms and conditions


14.1 I am authorized to make changes to these terms and conditions. These changes will come into effect at the time announced.

14.2 I will send you the amended terms and conditions by e-mail in a timely manner. If no time is specified, the changes will take effect for you as soon as you have received the change.